Returns & Exchanges
At KIKI THE BRAND, we want you to feel confident in every piece you wear; if you are not completely satisfied, we offer returns for store credit or exchanges within 14 days of delivery. Please ensure all items are unworn, unwashed, and still have the original security tags attached to be eligible for processing.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags and protective liners are intact to avoid damage during transit.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location within 5 business days.
Receive Your Credit
Once our quality control team inspects your return, we will issue a digital gift card or process your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing