Frequently Asked Questions
Everything you need to know about your KIKI THE BRAND experience.
How long will it take for my order to ship?
All orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international delivery times vary depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact to be eligible for a return.
How do I find the right size?
Each product page features a detailed size guide tailored to that specific garment. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, KIKI THE BRAND ships worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location and preferred shipping method.
How should I care for my KIKI garments?
To maintain the quality and longevity of your pieces, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid bleach and tumble drying to prevent fabric damage.
Can I modify or cancel my order after it's placed?
We aim to process orders as quickly as possible. If you need to make changes, please email us within 60 minutes of placing your order. Once the order has entered the fulfillment stage, we are unable to make further adjustments.